Of course you can return your order at if it does not meet your expectations. You can also return it if your order is incomplete, defective or contains the wrong item.

You have 14 days after receipt of the item to make a return without giving a reason. If you would like to return your order after 14 days, please contact us via the contact form and state the reason.

Do you want to return something? Then use our return instructions.

We will bear the return costs

You can register the return yourself and send it back via the goparcel email you received. You can also go directly to the returns portal via this link . Please enter your order number (#0000) and zip code.

If you would like more information, please take a look at the frequently asked questions or the general terms and conditions .